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Frequently Asked Questions

  1. Where is your wine stored?

    All of our wine is stored in professional storage facilities. Much of the duty paid stock and stock where no minimum purchase is shown is stored in our cellars near Birmingham, and in bond stock is stored at various bonded warehouses around the UK, with a very small percentage remaining in European storage.

  2. Are all wines available in bond as well as duty paid?

    Some of our wines are available in bond but others already have all UK duty and VAT paid already. Please check each individual wine listing to see whether a wine is available in bond.

  3. Can I have wines transferred to my professional wine storage rather than my home address?

    All wines can be transferred to professional storage units. Please enter their address and add any additional notes (such as account names and numbers) that may be necessary for a swift transfer in the delivery form.

    You are always welcome to contact us to discuss delivery and transfers.

  4. Can I specify a delivery date?

    We work closely with our couriers to ensure a smooth delivery service but guaranteeing a specific delivery date and time can be difficult.

    Each listed wine is marked with our (slightly pessimistic so as not to disappoint) expected delivery timescales but if there is a specific date that you need your order by, please call us to discuss this as we will try our hardest to organise this for you. If we can't guarantee to make a date, we will be clear with you up front.

    As always, please do ask if you have a specific date in mind as we don't want to disappoint you afterwards.

  5. Can I split cases?

    For online purchase, you are welcome to split cases as long as you purchase the minimum number of bottles for that particular wine.

    If you would like to buy fewer than the minimum online purchase number, please call us or send us an email and we may well be fine with that, depending on the number of bottles and the wine in question.

    As a general guideline, we are happy to split cases of younger wines as they have a longer drinking window for us to sell the remaining single bottles. Also, if you want three bottles from a case of six, we're more likely to say 'yes' than if you want one half bottle from a case of 24. But there's absolutely no harm in asking: we say 'yes' far more often than we say 'no'.

  6. Can I buy mixed cases?

    You are welcome to mix cases as long as you purchase the minimum number of bottles for each wine chosen. As before, if you'd like to build a mixed case below the minimum online purchase number, please drop us a line and we'd be happy to try to accommodate you.

    From time to time, we will also create specific discounted mixed case offers to allow our customers to taste a range of wines at lower cost.
    These will be published on the mixed case page and often on the home page when they are available.

  7. How much do you charge for delivery?

    Delivery in the UK is free for orders over £500; and a £18 flat rate fee for orders under £500.

    Delivery to the rest of the world is at cost. For most of Europe, this cost is shown on the website and therefore online purchase is available. Outside Europe, things can become more complex so please contact us for delivery costs and timescales.

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