At Nemo Wine Cellars Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to Nemo Wine Cellars Ltd, 26 Lillian Road, London SW13 9JG. Alternatively, you can telephone +44 (0)20 8191 9671.
[vc_toggle title=”Who are we?” style=”round”]We’re Nemo Wine Cellars Ltd, a UK-based wine merchant. Nemo Wine Cellars Ltd is registered as a company in England & Wales (no. 11047422). The registered address is 26 Lillian Road, London SW13 9JG. [/vc_toggle][vc_toggle title=”How do we collect information from you?” style=”round”]We obtain information about you either when you use our website or when you give us your email address, either to request more information about our products and services, or if you register to receive updates from us.[/vc_toggle][vc_toggle title=”What type of information is collected from you?” style=”round”]The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is anonymised so we cannot see exactly what a given individual is doing on our website, for example. The only time that the information is not anonymised is when you have requested contact from us for some reason or another.[/vc_toggle][vc_toggle title=”How is your information used?” style=”round”]We may use your information to:
- Send you information that you have asked us to send to you;
- Supply wine to you if you order it;
- Reply to your requests for advice; or
- Communicate with you over contractual, billing, or delivery matters.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.[/vc_toggle][vc_toggle title=”Who has access to your information?” style=”round”]We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (if, for example, we need to use a courier to deliver wine to you). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Nemo Wine Cellars for anyone else to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services. When you enquire with us about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on +44 (0)20 8191 7777.[/vc_toggle][vc_toggle title=”How you can access and update your information?” style=”round”]The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email to email@example.com or write to us at Nemo Wine Cellars Ltd, 26 Lillian Road, London SW13 9JG. Alternatively, you can telephone us on +44 (0)020 8191 9671
You have the right to ask for a copy of the information Nemo Wine Cellars Ltd holds about you although we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.[/vc_toggle][vc_toggle title=”Security precautions in place to protect the loss, misuse or alteration of your information” style=”round”]When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected using at least 128 Bit encryption on SSL. When you are on a secure page, a lock icon will usually appear on left side of the address bar of your web browsers (Microsoft Edge, Google Chrome, Mozilla Firefox and others).
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.[/vc_toggle]
[vc_toggle title=”Transferring your information outside of Europe” style=”round”]As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU or request goods to be sent to an address outside the EU, your information may be transferred outside the EU in order to provide you with those services.[/vc_toggle][vc_toggle title=”Review of this Policy” style=”round”]We keep this Policy under regular review.
This Policy was last updated in May 2019.[/vc_toggle][/vc_column][/vc_row]